Processing time

Orders

All of my jewellery is made to order when purchased. All details of the processing time are included on each piece of jewellery page. If you need the item in a shorter time period please contact me on elmlondon.jewellery@gmail.com

Shipping & Returns

UK Shipping

All items of jewellery are sent first class signed for via the royal mail and will cost a flat rate of £4. Free shipping for all orders over £100.
A confirmation email and tracking number will be sent to your email once the item has been dispatched. Any issues please contact me on the email above.

International Shipping

International shipping is sent tracked via the royal mail and will cost a flat rate of £10. I will include the tracking number once I have dispatched the item.

Returns

If any jewellery is not what you expected then please return it within 10 days. For the return address please email me at elmlondon.jewellery@gmail.com and I will be happy to assist. Earrings cannot be returned due to hygiene reasons. Rings cannot be returned as they are handmade to a customers size. However a exchange can be offered if you make a mistake with your sizing. I recommended getting your finger ring size first prior to ordering. This can be done at any jewellers or Timpsons.